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Satellite Internet delivers broadband just about wherever you want without needing a terrestrial network or phone line. That means as long as your site has an unobstructed view of the southern sky where the satellite is, you can have a satellite internet dish installed quickly and economically. You can buy the equipment outright or take advantage of promotional packages with different contract lengths.

Unlike terrestrial broadband which is affected by the distance from the exchange, satellite speeds are the same wherever you are in the footprint. Everyone is the same distance from the satellite (comparatively speaking, at least). Because of that distance, satellite broadband is a high-latency service so will not be as instantly responsive as most equivalent terrestrial services, despite its true broadband speed.

Today, our service can deliver up to 20Mbps download and 2Mbps upload depending on the package you choose and you can be online within a matter of days from order.

Satellite Internet uses the ASTRA satellites operated by SES and the service is powered by SBBS (SES Broadband Services). This is the same satellite system used by BSkyB, Freesat and the BBC for UK digital TV.

Depending on which Zone you select in the Package Builder, you may choose services from:

• ASTRA 2 at 28.2°E
• ASTRA 3 at 23.5°E

SES/ASTRA pioneered both analogue and digital satellite TV services for the UK and has over 10 million installs in the UK as well as hundreds of millions homes across the globe. Satellite Internet selected SBBS as our service provider because of this high-quality track record.

SES operates a global network of satellites from its HQ in Luxembourg. Over Europe, the satellites are called ASTRA and the orbital positions are named ASTRA 1, 2 and 3. The satellite internet service was introduced as "ASTRA2Connect" and continued growth led to its renaming as SBBS (SES Broadband Services).

You may even hear someone refer to the Satellite Internet service powered by SBBS from the ASTRA 2F satellite at the ASTRA 2 position at 28.2°E operated by SES!

Today’s satellite internet dishes are much smaller than they used to be at around 75 – 90cm and can be mounted on a south-facing wall. The kits we supply can be self-installed if you are a competent external D-I-Yer but most people choose a professional install.

You can book an install with our national service or use one of our local dealers.

The best package for you depends on how much you use the internet and what for. Our packages have been created to cover most typical uses from everyday emails and browsing to SMEs needing high data allowances.

Some satellite packages offer a set amount of data each month and then you have to buy "TopUps" when that runs out: rather like PAYG on mobile phones.

Some packages claim to offer unlimited data but then restrict speeds as you use more and more data.

All internet packages whether terrestrial, mobile or satellite have data and speed limits and it's important you should find out what they are before choosing. If these limits are not clearly shown, we recommend you have a good look in the terms and conditions of the particular service. In addition to the information on the Package Builder pages, we have a FAQ section on Service Descriptions.

Our "ValuePlus" or "V+" packages offer a unique balance of satellite speed for the data amount you choose followed by a massive data allowance at the "follow-on" speed so you stay online even after you've used all your data.

If all you need is access to email and a reasonable amount of browsing, then our entry level 2M2V+ (up-to 2Mbps ValuePlus) could well be enough and is the cheapest monthly service on offer.

If you are a heavy user or have several devices needing more data at the highest speed, then the 20M20V+ offers up-to 20Mbs with 20GB of data traffic.

Most home users will opt for either the 8M8V+ or 10M10V+ depending on data use and budget.
There are also two "Pro" packages for heavier users and SMEs with multiple computers or specific requirements.

All accounts can have the unlimited data FreeZone option added and also you can reset your data for a small charge at any time. For more details, please see the Packages page.

We're aware that choosing a Package can be difficult so we allow you to upgrade at anytime. Our recommendation is to start cautiously and then if you find you exceed your allowance too much you can always switch. Please note that if you have chosen to lower your equipment price by selecting a contract term, you may not be allowed to downgrade your service without a downgrade charge. Please read the terms and conditions for your contract and the general terms and conditions carefully before committing to a contract.

Yes. It depends on the contract type you have chosen. If you have paid full price for the equipment with a monthly contract, then it's a monthly contract and you can vary or cancel with one month's notice.

If you have chosen a two-year contract, the minimum term is 2 years and thereafter you go onto a monthly contract.

If you have chosen the annual contract, then the minimum term is one year and then you go onto a monthly contract.

Other promotional offers may be made from time to time and these will have specific contract terms. Contracts are not the same as payment periods: for example, you may choose to pay a one or two year contract on a monthly basis or take advantage of the annual payment discount but in either case, the contract is for one or two years as per your original choice.

If you stop your contract early, then there is an early termination payment.

If you downgrade your subscription inside your contract term, then there is a downgrade charge.

If you stop the service for any reason, the balance of your contract remains payable.

No. Our satmodems take care of the connection to the internet via the satellite system and you connect to the satmodem via a standard Ethernet port. Most computers these days have either an Ethernet port or can connect to a wi-fi router if one is plugged in to the satmodem.

Yes. Any computer or network device that has an Ethernet connection can be connected to the satmodem. You can connect a single computer directly or multiple computers if you use a router.

Yes. A satellite internet connection will "feel" different to a terrestrial one because it is a "high-speed, high-latency" connection.

Latency is the delay that it takes for data to get from your computer out to the internet and back again. ASTRA's satellites are approximately 36,000km high so the round-trip distance for the signal is some 144,000km which takes 480ms. Adding the normal system transit time at the modem and at the network means the typical latency (or ping time) of the BeyonDSL ASTRA2Connect system is 600 - 900ms. That's from the satmodem, up to the satellite and back down to the internet backbone and then the reply in the reverse direction. It can be longer than this.

There is a built-in ping test on the Newtec satmodem GUI web interface. Otherwise please use the standard ping test built in to your computer's Operating System (OS).

In day-to-day use you might find web pages take a few seconds to start to appear, particularly if they are made up of many smaller elements.

You'll notice the benefits more for downloading content with larger file sizes.

Because of the relatively high amount of latency, satellite connections are not suitable for applications which require low latency like on-line gaming.

However, VOIP telephone services (including Skype) work and most people find the latency acceptable for normal conversation.

No. The dish supplied in the kit is produced to a higher standard than a TV dish (TVRO or RxO). This is to ensure the correct transmission of your signal to the satellite. The surface of our transmit/receive (TxRx or VSAT) dish is manufactured on a higher tolerance tool specially cut for the purpose.

For a two-way satellite service to work, the dish must be made to a standard suitable for TxRx (Transmit/Receive) and specified for the particular system. The dish, mount and iLNB in our kits are designed to be used with SBBS and are specified for that purpose.

You can't use other dishes, iLNBs and satmodems with our service and our equipment should not be used with other services.

The only exception to this rule is the dedicated self-alignment system intended for mobile homes, RVs and similar available from specialists.

The service comes from two positions and in two frequency bands. The actual service footprint is different for each combination of position and band. That's why you are asked to choose a Zone when you are ordering.

Equipment for one Zone may not be installed in another Zone and service availability as well as performance differs from one Zone to another. That's why you must select the right Zone for the location of your site so we can supply the relevant equipment and package.

These Service  Zones are not the same as TV footprint maps. Service Zone maps are here.

In general, yes. VPNs should pass over the SBBS system unaffected. However performance cannot be guaranteed. The SBBS network uses optimization to accelerate various internet protocols over satellite. VPN traffic cannot be optimized in this way.

VPN is a special case because traffic inside the VPN is protected by the VPN security and therefore the optimization cannot identify how to optimize.

Many VPNs and configurations work effectively over SBBS but there are so many possible variants, it is not possible to guarantee this in advance. A few VPN clients have problems with the latency of satellite.

The only way to be certain is to test the particular VPN configuration on a system.

All Internet Service packages have limits on speed, data usage and fair use. Not all data traffic types are the same so some types of data may have different limits or be prioritised differently: for example video / audio streaming, peer-to-peer filesharing and VOIP.

Satellite services are no exception.

Various Service Packages have been available: the current type is known as "Value Plus" or V+

• Value Plus – set monthly data, then follow-on to stay connected
• Value - set monthly data, then TopUp as you need it
• Standard – no data limits but speed reduced for each data step used up

There are two Options which can be selected for use with Service Packages:

• FreeZone – unique to SBBS/A2C, FreeZone adds effectively unlimited overnight downloads without affecting your regular data allowance.
• VOIP – provides 1 standard VOIP channel with top priority and unlimited VOIP data.

A Value Plus Package allows you a defined amount of data for each month, with both upload and download traffic limits.

Once this data has been consumed, your account will stay online at the follow-on speed of up to 256kbps until overuse limits are reached

So with Value Plus packages, you get your regular monthly amount plus the unique follow-on allowance even if you've used up your normal data.

You may choose to stay at the follow-on speed until your monthly data reset date is reached or purchase a Package reset on your "My Account" page to get an immediate new allowance. You can see data consumed, speed step and reset date on your "My Account" page.

Packages from 30 May 2013

• Note 1 "up to" max speed is connection speed from satmodem to hub. Actual throughput depends on number of applications you are running, number of devices connected to the satmodem and internet performance outside the SBBS network.
• Note 2 the Zone will be the one you selected at order time. For maps and details of Service Zones please click here.
• Note 3 after the Value data amount, follow-on speed of up 256kbps up to the first limit then up to 64kbps until the overuse limit.

Packages prior to 29 May 2013

• Note 4 "old" 2M2 V+ as available on previous site up to March 2013. "new" 2M2 V+ refers to new contracts purchased on this site from March 2013 onwards.

Satellite connections don't have "Contention Ratios" in the same way as terrestrial connections. On our system, all terminals are connected to the same hub which is directly connected to the internet backbone. This is not directly comparable with the number of users connected to a local exchange node.

As with any internet service, speeds can be affected both by congestion (loading) on the internet itself or the particular site you are visiting as well as the loading on the satellite system.

There is no way to measure the congestion on the whole internet or the load on the site server you are visiting but we can give an indication of the Congestion Factor for the satellite connection itself.

The satellite system Congestion Factor and the likely effect on your maximum speed are given on your "My Account" page. Remember, this "up to" maximum speed only applies to the connection from your satmodem to the internet backbone. The overall speed you see depends on many other factors as well. We can't measure or report on what's happening on your network or the wider internet.

Congestion Factor is likely to be higher during the peak hours of 5pm – 10pm weekdays and 10am – 10pm weekends. Heavy internet congestion (e.g. due to large software updates) can also cause congestion and slower overall speeds.

FreeZone is unique to SBBS/ASTRA2Connect: it's the only satellite broadband service with unlimited data download that doesn't affect your daytime browsing.

If you have FreeZone on your account, any data downloaded or uploaded during the FreeZone period (23:00 - 07:00 UK time) does not count toward your normal regular daytime data. It's truly unlimited - you can download as much as you like.

Large files like software updates, audio and especially video can soon use up large amounts of data and this can put you on a lower speedstep before you'd expect it.

FreeZone gives you unlimited downloads between 11.00pm and 07.00am UK time daily. These overnight downloads do not count towards your normal monthly data allowance. FreeZone operates at "best efforts" speed which is best available speed up to your package maximum.

Many applications, like Windows Updates or Anti-Virus/Security can be set to download during a specific time period. Even BBC iPlayer can schedule Series Record during FreeZone.

For other downloads, you can use a download manager to schedule all your heavy downloads: audio or video files, software updates and so on; into the FreeZone period and leave your daytime data and speedstep completely unaffected.

Here's a guide to using a download manager.

If you find you are regularly downloading a large amount of data which isn't particularly time-sensitive and could be scheduled overnight, you should consider using FreeZone to keep your daytime browsing free and easy.

Both your unlimited FreeZone data and your regular data amounts are given on your My Account dashboard so you can check at any time. It's the same place to see if you already have FreeZone and, if not, you can simply contact us there to order.

Please see the dedicated VOIP FAQ.

A Package Reset resets your Account Data Usage - and hence the relevant Speed Step - to what it would have been if you hadn't used any data in the month. Data Usage and Speed Step then proceed as normal.

If you have used up your Value Plus data allowance (either upload or download) and are on the "Plus" follow-on speed step, then you have two choices:

1. Decide if you can wait until the next normal monthly period. Check the data reset date in your My Account page. Your Speed Step and Data Amount will be reset to top Step at this date.
2. If you want a reset earlier that that, you can buy a Package Reset at any time in the month which will reset your Speed Step and Data amount to top Step straight away (can take up to 30 minutes to activate).

The "Buy Reset" button is on your "My Account" page. Make sure to read the instructions on the screen before proceeding, click it only once and wait for up to 30 minutes for it to activate. Multiple clicks will buy multiple resets and once bought, they can not be refunded.

Package Resets are also known as "Monthly Resets" or, for Standard Packages, "FUP Resets".

If your data reset date is close, then you may prefer to wait for a normal regular Reset. However, purchasing a Package Reset does put you back on to the top Step if you can't wait until then.

Top-Ups only apply to Value and Nomad packages. If you need more data than what you have remaining you can purchase a Top-Up to increase your data allowance for the remainder of the month (or year for Nomad packages). If you exceed either your download or upload allowance before you have bought a Top-Up don't worry, you will be redirected to My Account automatically where you can purchase a Top-Up and review your usage.

The 20XML is a special kind of Package which has truly unlimited data with a "soft-speed slowdown" as you exceed data limits.It comes with FreeZone so you have truly unlimited data in the FreeZone overnight period. And in addition, you have an unlimited daytime data allowance on top.

This means you can keep going right through every month without worrying about impacting overuse limits: there aren't any! You can keep check of your data use and the speedstep you are at via your "My Account" dashboard. Your daytime data monthly steps are:

Download and Upload limits apply independently.

In the unlikely event you use all your daytime data in your monthly period, you can purchase a Package Reset which puts all data back to zero and you can start all  over again.

We have a number of customers who are "off-grid" and use other power sources to power their units.This includes solar/battery/generator in very rural locations, motorhomes / race-transporters / horseboxes and even a few barges (when tied up and stable, obviously).

The exact voltage / wattage needed varies by model so please check the manual. But 60W should be fine for all the models.

Some people feed the required voltage (12, 15, 18 or 24) direct to the satmodem and other use inverters to get 240v 50Hz from their actual power source.

Power is supplied to the satmodem which in turn supplies it to the iLNB / transceiver on the dish. So as long as you power the satmodem correctly, all should be well.

A standard installation is no more than 30m cable run from the dish to the satmodem (or TV receiver), with one hole drilled to a single point, using a wall-mount on a south-facing wall with no special access requirements – typically no higher than the first storey. If your install is non-standard, the installer should tell you on arrival on site and clear any extra costs with you directly before proceeding.

Standard installations are only available for domestic premises. Commercial premises require a site survey. Call for details.

We have an agreement with the UK's leading national installation network so you can be confident when you book direct with us. You will be contacted within 2 working days (usually the same day) to organise a convenient date/time. If you're not sure if your site is a "standard install", you should ask the Installer then if you haven't mentioned this on your order to us.

If you want to organise installation with a local specialist, you can find one here or even use your own expert if they have suitable experience. We recommend you only use Installers registered with the CAI and the RDI.

Az, El and Skew are abbreviations for the three important figures needed for aligning a dish correctly. In full they are "Azimuth" (left to right), "Elevation" (up and down) and either iLNB Skew or Dish Skew (rotation along the beam).

• The Azimuth (magnetic) is the compass bearing to point your dish.
• The Elevation should be set on the scale on the mount at the back of your dish.
• The LNB Skew is the figure you set on the iLNB scale for Newtec equipment.
• The Dish Skew is the figure you set on the dish skew scale for Gilat equipment.

It is a lot easier to set these figures correctly during assembly and then do fine adjustment than it is to do the old "TV" method of waving the dish about until something happens.

To find the particular figures (Satellite Installlation Settings or Parameters) for your site, please see the FAQ "Where do I find the Az, El and Skew for my site".

The easiest way is to use the figures we send you in your Welcome Despatch Note. If you need a duplicate by post or email, just ask us,

for Gilat & Newtec
Sample Welcome Despatch Note

for Gilat
Dish & Modem Settings for Gilat

for Newtec
There is a booklet with the Newtec equipment. If you have mislaid it, here's a downloadable copy: Point and Play Information for 28.2°E ASTRA 2 Point and Play Information for 23.5°E ASTRA 3 If you want to work it out yourself, follow these guides: Satellite Interface Settings for 28.2°E ASTRA 2 Satellite Interface Settings for 23.5°E ASTRA 3

Obviously, please make sure you have the figures for your site before you start to install.

The recommended size of pole is 60mm. The mount must be fitted securely to a location substantial enough to support the weight of the dish and not move even in strong winds. The pole must be vertical. If you have any doubt, you should consult a professional.

Various types of mounts are available:

1. Wall mount: an L-shaped (right-angle) bracket which bolts to a wall and mounts the dish about 30cm from the wall. Suitable for a south-facing wall.
2. Extended wall mount: extends further out for locations where greater range of adjustment is needed.
3. T&K mount: two brackets holding a vertical pole (or "mast") on which the dish can be mounted.
4. Stand-off mount: heavier-duty alternative to T&K mount. For situations where added stability is needed.
5. Patio mount: vertical pole with bracket for bolting to solid floor.
6. Tripod mount: bolts to a flat surface and supports a vertical pole. Typically heavier duty and more stable than Patio mount.
7. NPRM stands for Non-Penetrating Roof Mount: a metal frame supporting a vertical mast for use on a flat surface. Ballast gives stability without needing bolts.
8. Ground mount pole: vertical pole to be mounted securely in the ground.

If you are not sure of the best type of mount for your site, please consult a professional.

The kit includes 30m of shotgun cable with a grade suitable for satellite digital transmit and receive signals (shotgun means it has two cables combined together). Please note, the typical TV only version of cable known as WF65 is NOT suitable as it does not have good enough performance for this application.

Only the cable supplied has a marking which lets you tell the difference between the Tx cable and the Rx cable: very useful when you're inside with the satmodem and can't see which way round you've connected the iLNB on the dish!

You don't have to use all the 30m, you can cut off the excess you don't use. Make sure not to cut it too short, though, as it is not possible to join two lengths of cable without reducing performance.

If you need to mount the dish further away than this, you should consult one of our local installation experts who will be able to source the correct grade of cable. You'll probably find it easier if you ask them to do the entire installation as they will have the experience and the correct tools and connectors. Remember you will need two lengths or "runs": one for transmit and one for receive. Any cable can be used as long as it meets or exceeds the following specification:

• RG6 foam equivalent
• Specified up to 3GHz
• F-connector compatible
• Attenuation @ 3000MHz (3GHz) < 20dB

The 30m cable set provided in the kit has an attenuation of ~14dB @ 3000MHz over the 30m length.

We have tested WF100 grade up to 50m. From the specifications table supplied by Webro, we estimate the following grades and maximum cable runs. You must check this with your local installer before proceeding.

Some of these cable grades can be very expensive so you may wish to install the satmodem closer to the dish and then use an ethernet cable for the longer distance to connect to your computer or router.

If you are competent in external DIY and can follow the step-by-step video and instructions, you can install the equipment yourself. You'll need to drill large holes in masonry and be able to work safely, particularly with electrical equipment. Before deciding, please review the "How to Install" video and online guide.

Please note that we do not provide telephone support for the installation process so if this is something you are not comfortable with then we recommend you choose a professional installation.

No. You can't use other dishes, iLNBs and satmodems with our service and our equipment should not be used with other services.

The dish supplied in the kit is produced to a higher standard than a TV dish (TVRO or RxO). This is to ensure the correct transmission of your signal to the satellite. The surface of our transmit/receive (TxRx or VSAT) dish is manufactured on a higher tolerance tool specially cut for the purpose.

For a two-way satellite service to work, the dish must be made to a standard suitable for TxRx (Transmit/Receive) and specified for the particular system. The dish, mount and iLNB in our kit is the only one specified for our system.

The only exception to this rule is the dedicated self-alignment system intended for mobile homes, RVs and similar available from specialists.

Not usually. A 75cm or 79cm dish is within the usual permissions. For more information you should visit the Planning Portal http://www.planningportal.gov.uk. A professional installation can even meet the needs of most "specialist" areas such as Listed Buildings, Conservation Areas, etc.

If the site is a commercial premise, a site survey will be needed to give a proper quote for installation.

If you need more than a standard install or there are special circumstances such as working at heights, special access required or advice on planning permission, listed building permissions etc, a site survey is recommended.

You don't have to. The satmodem does this automatically. As long as your account is active and up-to-date and the dish is correctly aligned and connected, your satmodem is ready to be online. You can check this at any time by going to the web interface (or GUI) of the satmodem.

• Newtec: type 192.168.1.1 into the address bar of your browser (without the "www")
• Gilat: type sky.manage into the address bar of your browser (again, without the "www")

This will show the satmodem status page on your browser. You can do this at any time whether you're on the internet or not as your computer and the satmodem are on the same local network.

You use your username and password to login and view your My Account page. Here you can:

• see your Orders and Invoices
• see your Account and satmodem MAC address
• Change your Billing Details, card, address etc
• Check data usage and signals

Your username and password is given in the welcome email we send when you complete the order. It is also provided on the initial welcome letter you receive with the equipment kit. Please look out for these communications and keep them where you can refer to them easily.

You can choose whatever username you wish when you first register with us or when you place the order online. Please quote your username whenever you contact us as it helps us locate your details more quickly.

If you need a re-advice of your username and password, please contact us and after we have verified your details, we'll confirm them.

If you don't enter an email address on your initial order, or if you request one, we will allocate you one @beyondsl.net.

If you don't have an email address already, you may like to choose one from a provider you can use with any ISP such as Hotmail/Outlook or Gmail.

If you request one at time of order we'll be happy to set you up with an @beyondsl.net email address. To begin with, the username and password will follow your My Account login but if you change either of them this no longer applies.

Please always keep your email details up-to-date as this is how we contact you.

You can access your @beyondsl.net email by visiting either www.satelliteinternet.co.uk/webmail or www.beyondsl.net/webmail and logging in with username@beyondsl.net and your email password.

Many other email systems such as Hotmail, Gmail and Outlook also have web access. You should consult them for help and support.

You will need to configure your email client with the correct settings:

• username@beyondsl.net [your BeyonDSL email address]
• password [your BeyonDSL email address]
• Incoming POP3 Mailserver: mail.beyondsl.net
• Outgoing SMTP Mailserver: mail.beyondsl.net

Please note that the outgoing mailserver requires authentication to send emails.

The instructions for setting up the wireless router are supplied with the router. We do not provide detailed support for wireless routers. The best place to get support for your router is the manufacturer, most of whom have dedicated customer support helpdesks with detailed knowledge of their product.

The most important things to note are:

• Most routers have an administration username and password. This is different to your BeyonDSL username and password. Do not get the two mixed up.
• The satmodem uses an IP address of 192.168.1.1 by default and it can not be changed
• Your wi-fi router must, therefore, be set to have a different one: say 192.168.2.1
• For instructions, please see the manual which came with your wi-fi router or contact the manufacturer for support
• Wireless is DISABLED by default on most Routers. Please connect via a wired connection to setup wireless by following the instructions issued by the manufacturer.
• The WAN interface should be set to obtain an IP address automatically from the satmodem.
• The LAN interface has an IP address range that is similar to 192.168.x.x depending on its make. Your PC should obtain an IP address automatically.
• Remember to secure your wireless by setting up a passphrase or password. If you leave it open you risk other people abusing your connection, stealing your data and stopping your service from working properly.

For more details on network configuration, please see the manual that came with your satmodem (usually on the CD) or you can download one from the FAQ Download section.

If you have a Belkin Wireless Router and the above guidance is not detailed enough, you should contact their customer support for configuration or technical support.

Their support website is here. They have a list of phone numbers for different countries and their UK helpline is 0845 607 7787 (local call rates apply).

The IP address is a unique number that identifies each sender or receiver of information that is sent across the Internet. When a web page is requested or e-mail is sent, the user's IP address is included in the message and this is sent to the IP address of the server at the far end.

The IP address of the connection you are using at the time is displayed on your My Account page. If you are connected to the satmodem, this will be your satellite connection IP address but if you are looking at the My Account page from a different location, it will be the IP of that network.

There are also online sites such as http://whatismyipaddress.com/
If you are familiar with the PC command ipconfig you can also display your IP address using that, as long as your PC is connected directly to the satellite modem and not via a router.

Yes. Our accounts come with one of our IP addresses from our UK range. Sites such as BBC iPlayer and other sites which check for location in this way will treat your account as a UK account.

It's not a Dynamic IP. It may change occasionally for operational reasons but in between these, you can treat it as a Fixed or Static IP address.

Having an address that does not often change (typically referred to as a static address) can be useful if you connect to your system remotely and sometimes if a Virtual Private Network (VPN) is being used.

VoIP ("Voice over IP") is a general term for the routing of voice calls over the Internet. There are many popular VoIP providers such as Skype and you can use them with BeyonDSL just like with any other internet provider. If you want to use the BeyonDSL VOIP Option, you'll need to make sure your VOIP Telephony provider can mark the VOIP traffic in the standard way and also use a particular codec and settings as per the setup guides.

You can use any VOIP provider (such as Skype) via BeyonDSL but as with any internet service it will affect your data allowance. Our VOIP option sets up a separate, dedicated VOIP data channel that doesn't affect data allowance and gives the VOIP traffic top priority for enhanced call quality.

Due to the special way the equipment and service must be configured we have partnered with a sole VOIP provider called FreeSpeech and sourced and tested specific equipment and services. We only support their use. Unfortunately Skype traffic can't be identified as standard VOIP traffic and cannot be configured to use the required codec. Skype will work but it won't get the benefit of the top priority channel and the data consumed will count against your normal data allowance.

You need to choose the VOIP Option when purchasing or upgrading your Service Package. You will also need an adapter: we recommend using a router which has the VOIP adapter built-in such as the Linksys WRP400.

The latest setup guides are available on our Document Download page and there's also our guide "Two Steps to VOIP".

Yes, if you choose the services from 23.5°E (Zone 4). If our dish is aligned on the ASTRA satellites at 23.5°E, then you can combine broadband with Freesat or Sky being transmitted from 28.2°E. All that's required is our dish and the special filtered Quad LNB to give you up to 4 digital feeds (available separately).

No, if you choose the services from 28.2°E. (Zones 1, 2 and 3). For services from this position you'll need our dedicated broadband dish. If you want TV as well, you'll need a dedicated TV dish.

The dual clamp can be fitted to receive either Astra 1 at 19° East or Astra 2 at 28.2° East but not both. Your choice is either 19.2°E (European TV) + 23.5°E (internet) or 28.2°E (UK TV) + 23.5°E (internet).

Your statutory rights are unaffected. In addition to your statutory rights we also offer a 12 month warranty on equipment and installation. Please make sure you retain all protective packaging for all the equipment in case you need to return any item.

The Distance Selling Regulations apply to all UK sales over the internet. There is a cooling-off period of 7 working days and within that time, you have a right to cancel. The goods must be undamaged and returned in the original packaging together with all other items as originally supplied.

This does not apply if the subscription has been used or if items are damaged or missing.

The satmodem and iLNB have a 1 year warranty. Please consult the dealer from which you purchased the equipment or ourselves directly if you bought from us.

Installations booked with us comply with the CAI Code of Conduct for satellite installations. This covers the external installation for up to 12 months except where external factors such as impact damage or excessive winds have occurred.

Belkin offer a comprehensive warranty for the Wi-Fi Routers we supply. If you suspect you have a faulty wi-fi router please contact them directly. This applies whether you bought from an installer or from us. Their warranty page is here.

We recommend you register your Belkin product as soon as you receive it. That will make obtaining support easier should it be necessary.

Linksys offer comprehensive warranty and support for the VOIP equipment we supply. This includes replacement if the router develops a fault in service.

We recommend you register your Linksys product as soon as you receive it. That will make obtaining support easier should it be necessary.