23 December 2013

Gales and strong winds have affected most of the UK.Dishes may move if winds are over 50mph. If your connection is interrupted, please check your signal. You can do this via the satmodem GUI.

If you have lost connection, please check your satmodem status locally (you do not have to be connected to the internet - as long as your computer or router is connected to the satmodem at your site, you will be able to access the satmodem). Please do this before you call the Customer Desk as we may ask you to read us what's on the screen to help diagnose and get you back online as soon as possible.

Gilat Quick Check

Gilat Aries 100

Gilat satmodem interface is at sky.manage - type this without any "www" into your web browser and this will bring up the status page which will show you the status of the connnection and the signal.

Gilat modem working properly

 If you have no or low Receive Level, your dish may have moved and you should arrange to check and repoint. You can see more useful signal and connection information on this page: Gilat Signal Check.

You can book a Service Call via the Customer Desk on 03333 447700 - if this is out of hours, please leave a message and we will call you back. Service calls due to excessive winds are not covered by warranty.

Newtec Quick Check

NTC2252 100 and MDM2200 5s 100 Newtec satmodem interface is at 192.168.1.1 so type that into your web browser, again without using "www" and this will bring up the status page which has a measurement of the received signal or Es/N0.

satmodem status ok

If you have no or low Es/N0, your dish may have moved and you should arrange to check and repoint. You can see more useful signal and connection information on this page: Newtec Signal Check.

You can book a Service Call via the Customer Desk on 03333 447700 - if this is out of hours, please leave a message and we will call you back. Service calls due to excessive winds are not covered by warranty.